Terms of Trade
- These terms
1.1 Please read these terms carefully before you place an order with us. If you have any questions about these terms, please ask us before you place your order.
1.2 What these terms cover. These terms apply to our supply of Unovent ventilation products to you and the installation of those products.
1.3 Why you should read them. These terms tell you who we are, how we will provide our products and services, how you or we may change or cancel an order, what to do if there is a problem, and other important information. When you place an order with us or otherwise agree to purchase our products and services, you acknowledge that you have read and understood these terms and agree to be bound by them.
- Information about us and how to contact us
- Who we are. We are Unovent, a division of Just Life Group Limited (NZBN 9429039526809).
2.2 How to contact us. You can contact us by telephoning our customer service team at 0800 866 836 or using the enquiry form on our website - https://unovent.co.nz/contact-us/. Please provide your name, address, details of the order and, where available, your phone number and email address.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by
writing (including by text or other electronic message) to you at the telephone number, email, or postal address you provided to us in your order.
- Orders & payment
3.1 How to place an order. If you would like to order any of our products, please call us on 0800866836 or send us an enquiry using the enquiry form on our website - https://unovent.co.nz/contact-us/ . One of our team will get back to you to collect any further information we need about your requirements. We can also suggest a best fit solution for your needs if you so wish.
3.2 Fixed price quotes. Once one of our team has processed your requirements, we will email you a quote confirming your order details and directions for payment. We provide price quotes, and we guarantee to never exceed this price for the products and services quoted. This provides you with budget certainty. However, if for some reason the job changes from the original specification we undertake to keep you fully informed and re-quote if necessary.
3.3 When your quote might change. The total price on your quote only covers the products and services explicitly stated on your quote. Any products and services that we supply you that are not included in your quote will incur an extra charge. If the scope of products or services we supply you changes, including if extra work is needed to comply with safety obligations, legal codes, or other requirements, we are entitled to charge for those extra products and services. Where practicable we will seek your approval before continuing with any changes to the products and services.
3.4 If we cannot accept your order. If we are unable to accept your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a requirement you have specified.
3.5 How to pay us. If you are happy with your quote, you can choose to either pay us 100% of your total quote in full or pay us a deposit of 50% of your total quote to confirm your order. If you choose the 50% deposit option, we will require a credit check prior to approving purchase. This payment creates a binding contract to purchase the products and services set out in your quote. You do not need to sign or return your quote to us. If you have only paid us a 50% deposit to confirm your order, the balance of your quote must be paid 3 working days after the delivery and completion of the installation of the products. Instructions for payment are set out in your quote. Finance options are available, please see further information on our website - https://www.unovent.co.nz/finance-options/
3.6 Cancellation fee. Please note that if you cancel your order after paying us, a cancellation fee will apply, and we are allowed to deduct this sum from the monies you have paid us as a deposit. The cancellation fee will equal 25% of your total quote plus $100 (plus GST). We will refund you the balance of your deposit.
3.7 Overdue payments. If you do not make any payment when due, we may require you to pay for the costs, expenses, or disbursements we incur in recovering money from you, including without limitation, debt collection agency fees and legal fees on a solicitor and own-client basis. This is in addition to any other remedies we may be entitled to at law.
3.8 No deductions. You are not allowed to deduct or withhold any sums or money owed to us because you dispute an invoice.
- How we provide our products and services to you
4.1 Order is as confirmed on quote. The products and services we are responsible for providing you are as set out in your quote (unless your order is changed or cancelled as permitted under these terms). Please carefully check the quote when you receive it to ensure that your order details are correct. If there are any issues, please contact us.
4.2 Delivery dates. We will use our best endeavours to deliver the products and services by the estimated delivery date, but all delivery dates are estimates only. We will not be responsible for any loss, damage or expenses incurred by you due to our failure to deliver by the estimated delivery date.
4.3 Delivery address. The products will be delivered to our 3rd party Installer and installed at, your specified address, unless specified as a supply only, as recorded on your quote.
4.4 If you are not at the installation address. If no one is available at your specified installation address to enable installation we reserve the right to charge you for any costs we incur for storing the products until actual installation and any additional handling, delivery, and transport costs. This will be in addition to and not in substitution for any other payment or damages which you may be responsible for from failure to enable installation.
4.5 If you do not re-arrange installation. If, after a failed installation to you, you do not re-arrange a suitable time for installation, we will contact you for further instructions and will charge you for storage costs and any further installation costs as stated in paragraph 4.4. If, despite our reasonable efforts, we are unable to contact you or re-arrange installation, we may cancel your order. We will treat this as a cancellation - refer to paragraph 3.6.
4.6 When you become responsible for the goods. A product will be your responsibility and delivery deemed completed when the product is off-loaded at your specified delivery address.
4.7 When you own goods. You own the product once we have received payment in full for the product and any related services.
4.9 Potential suspension. We may suspend the supply of a product or service:
(a) to deal with technical problems;
(b) to make changes to the order as requested by you or notified by us to you; or
(c) if your property is unsafe.
4.10 Delays outside our control. If our supply of products or services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. When we do so, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products and services you have paid for but have not received. Circumstances beyond our control, by way of illustration, may include any order of a government or other authority, strike, lockout, labour dispute, delays in transit, difficulty, or delays in procuring the products, embargo, accident, emergency, outbreak of disease or epidemic or restrictions imposed to prevent or restrict an outbreak of disease or epidemic, or act of God/natural hazard or event, or other contingency whether affecting us directly or any supplier to or haulier for us. Should any delay continue for more than two months, we may cancel your order by notice to you, but we shall not be liable to compensate you in damages or otherwise for late delivery where such late delivery is for reasons stated in this paragraph.
- Product compliance
5.1 Products may vary slightly from their pictures. The images of products on our website or any print material are for illustrative purposes only. Although we have made every effort to display products accurately, we cannot guarantee that an image of a product accurately reflects the colour or any other representation of that product or how it will be installed on your property. Your product, including the product’s packaging, may vary slightly from those images.
5.2 Product compliance. We may from time to time provide advice and statements about products and services. However, we are simply ventilation specialists and do not provide any engineering or design services. Apart from any mandatory compliance certificates (if required) and the warranties and guarantees provided under paragraph 6, we do not take responsibility for the accuracy or completeness of any advice given regarding the suitability of any product or service for any particular purpose.
- Our warranties & guarantees
6.1 Product warranties. Our Unovent products have a 10-year warranty period. Should a fault arise, just contact Unovent as soon as possible by freephone 0800 866 836 or email us at email@example.com .
6.2 Service guarantee. If we install your Unovent, we guarantee our workmanship for the installation and related services for 12 months from the date of original installation / service. If there are any issues with our workmanship during the guarantee period, we will come in to fix the issue.
6.3 Consumer Guarantees. If you are a consumer, you also have guarantees under the Consumer Guarantees Act 1993. If you hold yourself out as acquiring the products or services for resale or for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply and are expressly excluded.
6.4 The scope of our warranties. We provide the product and service warranties set out in these terms, on our website and in any quote. We do not provide any other warranties. We take no responsibility for any other representation, statement, warranty, or condition made by any of our representatives or agents or anyone else regarding our products and services.
6.5 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
6.6 No responsibility for other work requested. Please note that our obligations (including product warranties and service guarantees) only apply to the goods and services we agree to provide you, as set out in your quote. If you ask our subcontractor to provide further goods and services, this is between you and them and does not form part of the goods and services we agree to provide you.
- Changing or cancelling orders
7.1 How you can change your order. If you wish to change your order, please contact us 2 working days prior to the install date. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Any minor onsite variations agreed by you in writing or verbally will also form part of your amended order. We reserve the right to charge you any reasonable fees and net costs incurred with your changes.
7.2 When we can change your order. We reserve the right to change your order if there was an error with it or if we are unable to provide the products or services. We will tell you if we need to change your order, and you may cancel your order if you do not agree to the changes.
7.3 When you can cancel an order because of something we have done or are going to do. If you want to cancel an order for a reason set out at (a) to (d) below we will refund you the price you paid in full for any products or services which have not been provided. The reasons are:
(a) we have told you that we need to change your order (as per paragraph 7.2 above) and you do not agree to the change;
(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
(d) you have a legal right to cancel your order because of something we have done wrong.
7.4 How we will refund you. If you are entitled to a refund under these terms, we will refund you the price you paid for the products and services by the method you used for payment.
- Health and safety
8.1 We will follow all relevant health and safety requirements when providing you with the products and services.
8.2 You agree to provide us with a safe working environment whilst we are on your property, and to let us know of any safety hazards that we should be aware of. If our installer considers that your property is unsafe in any respect (including as a result of the behaviour of persons on your property) then we may suspend the delivery of the products and services or cancel your order.
- Other important terms
9.1 We may transfer or subcontract our rights and obligations. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to cancel your order within 3 days of us telling you about it and we will refund you any payments you have made in advance for products and services not provided. We may also subcontract the installation we have agreed to provide you to suitably qualified contractors.
9.2 You need our consent to transfer your rights and obligations to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
9.3 If a court finds part of these terms unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
9.4 Even if we delay enforcing our rights, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your obligations, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you do not pay and we do not chase you, but we continue to provide the products and services, we can still require you to make the payment later.
Just Life Group Limited (“Just Life”) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is defined as information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, store, disclose and protect our customers’ personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
2. Collection of Information
We collect personal information about you from:
• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
• third parties where you have authorised this or the information is publicly available (for example, a credit check through Equifax or Centrix).
If possible, we will collect personal information from you directly.
We use information:
• To verify your identity ( we may ask you for your D.O.B. or your last payment amount)
• To provide services and products to our customers;
• To undertake credit checks;
• To invoice and collect money that is owed to us, including authorising and processing credit card transactions and direct debit transactions;
• To respond to communications from our customers;
• To carry out market, product and customer analysis
• To protect and/or enforce our legal rights and interests, including defending any claim.
• Any other purposes as authorised under the Privacy Act 2020.
3. Disclosing Information
We may disclose information to:
• Any business that supports our services and products, including any person that hosts or maintains any IT systems. Such a business may be located outside of New Zealand. This may mean personal information is held outside New Zealand;
• A credit check company for the purpose of credit checking a current or potential new customer;
• A debt collection agency where an account remains unpaid;
• A person who can require us to supply personal information (e.g. a regulatory authority);
• Any person authorised by the Privacy Act or any other law (e.g. a law enforcement agency);
• Any person authorised by the customer of whom the personal information is being disclosed.
4. Storage and Security of Personal Information
We store personal information collected from our customer’s and we will take all reasonable steps to keep the personal information safe from loss, unauthorised activity or any misuse.
However, we cannot guarantee that all personal information cannot be accessed by an unauthorised person (for example, a hacker) or that unauthorised disclosure will not occur.
The following steps are taken by Just Life to help keep information secure:
• Policies and procedures are in place. Employees are aware of the policies and procedures and follow them. Where a policy or procedure has not been followed, feedback and corrective action is undertaken;
• Access to physical documents is appropriately restricted to the relevant employees;
• Access to personal information is limited to those employees with a demonstrable need. Digital footprints can be tracked if required;
• Information, including physical documents, are only disposed of securely;
• Software is kept regularly updated to ensure that known vulnerabilities are addressed promptly;
• Backups are performed regularly and kept securely.
5. Accessing and Correcting your Personal Information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
6. Internet Use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the website’s, social media sites, chat rooms, you acknowledge and agree that the information you post is publicly available.
7. Privacy Breaches
A privacy breach occurs when an organisation or agency does not comply with one or more of the Information Privacy Principles set out in section 6 of the Privacy Act 2020. A breach of a privacy principle can occur without causing serious harm to an individual.
If a suspected breach of privacy has occurred, Just Life will follow the ‘Notify Us’ guidelines and assessment we based tool, as provided by the Privacy Commissioner:
Step 1: Contain the breach and make a first assessment
Step 2: Evaluate the risks
Step 3: Notify affected people if necessary
Step 4: Prevent a repeat
Step 1: Contain the breach and make a first assessment
• Contain the breach. Depending on the type of breach, stop the unauthorised practice, try and get back the records, consider disabling the system that was breached, cancel or change the computer access codes and try to fix any weaknesses in the physical or electronic security.
• Our Privacy Officer will be appointed to lead the initial investigation.
• Determine whether a team needs to be put together. It may be people in and outside the business, depending on the expertise required.
• Communicate with those who need to know. Consider whether Marsh Insurance needs to be informed, as well as the auditors. If the breach is due to criminal activity, inform the Police.
Step 2: Assess
Just Life will assess the seriousness of a privacy breach by using the NotifyUs tool; a resource tool from the Privacy Commissioner.
Step Three: Notify affected people as identified by NotifyUs tool
• If the assessment from NotifyUs identifies the breach as Notifiable then we will notify the Privacy Commissioner;
• And those individuals affected.
• It is always best to notify affected individuals directly – by phone, letter, email or in person. Indirect notification should only occur where direct notification could cause further harm, is prohibitively costly or the contact information is not known.
Breach notifications should generally contain the following information:
• Information about the incident, including when it happened;
• A description of the personal information that has been disclosed and what has not been disclosed;
• What the company is doing to control or reduce the harm;
• What it is doing to help people and what steps they can take to protect themselves;
• Contact information for enquiries or complaints;
• Whether the company has notified the Office of the Privacy Commissioner;
• Contact information for the Privacy Commissioner.
Consider whether any of these third parties need to be notified:
• Credit card companies, financial institutions or credit reporting agencies;
• Third party contractors;
• The Board;
• Union or other employee representatives.
Step Four: Prevent a repeat
Following a breach, the company shall investigate the cause of the breach and make changes to their prevention plan and how it is being applied. The amount of effort should reflect the significance of the breach and whether it happened as a result of a systematic problem or an isolated event. It could include:
• A security audit of both physical and technical security;
• A review of policies and procedures;
• A review of employee training procedures.
• A review of any service delivery partners caught up in the breach.
8. Policy Approval Date
This policy was approved by the CEO of Just Life Group Limited.
Just Life Group Limited
Policy Owner: Audit and Risk Committee
Approved Date: 30th November 2020
Next Review Date: 30th June 2021
What drives us today?
“I started the Just Life Group over 30 years ago, incorporating the ‘Just Water’, ‘Hometech’, ‘Unovent’ and ‘Solatube’ brands along the way – it was built on trust and fair play, and I treat every customer as if they were my own family. So, if we are not living up to your expectations, then contact me directly, and I guarantee to do the right thing by you."
What’s driving our success?
We’re revolutionising home ventilation systems so more and more Kiwis can enjoy healthier, drier, warmer homes. See the new generation systems that are making a difference.
“The installation and service was very quick, and it only took about an hour to install, and he talked me through how you can clean the filters yourself."
“Since installing Xgen in our own home, I have noticed when my children get colds their recovery time is a lot quicker and our house is much drier and easier to heat.”
Creating healthier homes nationwide.
We have a great team of certified installers, from Kaitaia to the Bluff who can assess your home and recommend the right ventilation systems to make your home healthier. Even if you’re a little bit off the map, we can probably help you out.